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Shipping & Return

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SHIPPING POLICY

For India Orders:

We at Smiloshine currently deliver across India to all metros and certain non-metro cities.

We have tied up with a reliable logistics partner that ensures reliable delivery.

For International Orders:

Please email us at info@smiloshine.com to know the exact shipping charges.

We ship on all days (Monday to Saturday) except Sundays and public holidays.

If you feel that the packaging of the product is tampered with or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at info@smiloshine.com, mentioning your order reference number.

We shall ensure an immediate revert and do the needful at the earliest.
We try our very best to ensure that there are no delays in shipments, but sometimes it's beyond our control.

HOW CAN I CHECK THE STATUS OF MY ORDER?

We’ll keep you updated via SMS and we’ll send the tracking number as soon as your order ships so you can check the status and see when your order will arrive.

We use multiple carriers to ship orders but will notify you with a tracking number once your order ships.
For any other shipping related information and queries please email us at info@smiloshine.com

SmiloShine takes no responsibility for goods signed by an alternative person.

SmiloShine is not responsible for damage after delivery.

COVID 19 UPDATE:

Our warehouse is operating and fully functional but due to the impact of COVID-19 please expect carrier delays to 2-7 days. 

  • Customer Support Hours:                                                         Monday – Friday  (10.30 AM – 5.30 PM)
  • Customer Care Email: info@smiloshine.com
  • Customer Care Number (Call/Whatsapp):                              +91-6353341117

 

RETURN POLICY

If you consider that an item is defective and you are entitled to a replacement or a refund, you must first email to info@smiloshine.com and describe your problem.

Teeth Whitening results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has.

It may take months to completely rid your teeth of tough stains. We are only able to refund purchases when the product is defective, or you qualify for a refund in accordance with the 100% Satisfaction Guarantee.

Subject to the below paragraph, SmiloShine will offer a refund for defective items only if the defective product is returned to us, or you provide us with a video demonstrating (to our satisfaction) that the product is defective, within 7 days of your purchase.

Your claim will be reviewed and if we are satisfied that your product is defective, a refund for the defective product will be issued. Refunds will be limited to the cost of the item being returned via regular post, not express.

Items returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.